Device not detected
- Try a different USB cable or port (avoid hubs).
- Restart Ledger Live and your computer.
- Check device screen for prompts and unlock with PIN.
If Bluetooth: ensure the device is in pairing mode and the mobile app permission is granted.
App not syncing / freezing
- Update Ledger Live to the latest release.
- Close background apps that may interfere with USB or Bluetooth.
- Clear app cache via settings if available and restart.
Authentication / PIN errors
- Ensure correct PIN entry on the device (not the computer).
- Count wrong attempts — too many may temporarily lock the device.
- Keep your recovery seed safe — only use it to restore, never to share.
Still stuck?
Document the device model, firmware version, OS, and exact error text. These details speed up diagnosis if you escalate to support channels.